GREEN / Bulk API Impacted / POD 1 and 2 / RESOLVED

Anirude-Oracle Posts: 65 Employee
edited Sep 4, 2014 10:10AM in Eloqua System Status

Between 12:55 am EDT and 1:30 am EDT (UTC-4) today, the Bulk API service was unresponsive. After analysis by our support teams, it was determined that the incident resulted from a hardware issue. The hardware identified as faulty has been replaced and production use of your Eloqua service restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.