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GREEN / Bulk API, Rest API, Eloqua Insight and Data Import Export Unresponsive / POD 1 and 2 / RESOL

Anirude-Oracle
Anirude-Oracle Posts: 118 Employee
edited Sep 4, 2014 11:27AM in Eloqua System Status

Our Cloud Operations Team is currently investigating an incident where several services including Bulk API, Rest API, Data Import Export and Eloqua Insight are unresponsive. While we currently don't have an ETA, the next scheduled update will be around 11:30 am EDT (UTC-4).

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**Update**

Thursday, September 4th, 11:26 am EDT (UTC -4)

After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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