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GREEN / Email Deliverability Delay / POD 3 / RESOLVED

Anirude-Oracle
Anirude-Oracle Posts: 118 Employee
edited Sep 5, 2014 1:19PM in Eloqua System Status

Our Cloud Operations Team has been investigating an incident where some clients were experiencing Email Deliverability Delays. There were additional configuration changes made to help resolve the incident. We are currently monitoring the situation and the next scheduled update will be around 11:30 am EDT (UTC-4).

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**Update**

Friday, September 5th, 11:26 am EDT (UTC -4)

Our Cloud Operations Team continue to monitor the situation and the next scheduled update will be around 1:30 pm EDT (UTC-4).

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**Update**

Friday, September 5th, 1:19 pm EDT (UTC -4)

After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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