GREEN / Email Sending Unavailable / POD 3 Clients / RESOLVED

Anirude-Oracle Posts: 118 Employee
edited Sep 21, 2014 6:26PM in Eloqua System Status

Our Cloud Operations Team has identified between the hours of 11:00 am and 3:30 pm EDT (UTC-4) today, email sending was unavailable for our POD 3 clients and the incident has since been resolved. 

After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.