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GREEN / Eloqua Insight Unavailable / POD 1 Clients / RESOLVED

Micheal Brown-Oracle
edited Sep 22, 2014 12:44PM in Eloqua System Status

Our Cloud Operations Team has identified at 4:00 AM EDT today (UTC -4), insight is unavailable for our POD 1 clients. We do not currently have an ETA for resolution, the next update is scheduled for 6:00 AM EDT (UTC -4).


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**Update**

Monday, September 22nd 5:59 AM EDT (UTC-4)

Our cloud operations team is still currently investigating the incident. The next update will be around 7:00 AM EDT (UTC -4)

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**Update**

Monday, September 22nd 6:57 AM EDT (UTC-4)


Our cloud operations team has restored the availability of insight on POD 1, and are working to determine the root cause of the incident. The next update will be around 9:00 AM EDT (UTC-4)

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**Update**

Monday, September 22nd 9:04 AM EDT (UTC-4)


Insight is now fully available, we are awaiting for the root cause analysis to be completed, we will provide the root cause as soon as it becomes available. The next update will be around 11 AM EDT (UTC -4)


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**Update**

Monday, September 22nd 10:22 AM EDT (UTC-4)


This issue was fully resolved as of 6:08 AM EDT ( UTC -4)

After analysis by our support teams, it was determined that the incident was the result of a software bug of an Oracle Program. Information related to the incident has been passed on to our Product Engineering team. Once Product Engineering confirms they have a resolution to the issue, it will be deployed to the applicable Oracle Programs for your Eloqua service. No ETA for resolution is available at this time. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken, including deployment of the appropriate patch or release when available..

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