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GREEN / Bulk API, Data Import Impacted / POD 1 and 2 / RESOLVED

Micheal Brown-Oracle
edited Sep 25, 2014 12:10AM in Eloqua System Status

Our cloud operations team is currently investigating an incident that is impacting the responsiveness of BULK API and Data import on PODs 1 and 2. We currently do not have an ETA for resolution, the next update will be around 12:00 AM EDT (UTC -4) Sept 25 2014.

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**Update**

Thursday, September 25th,  12:04 am EDT (UTC -4)

Our cloud operations team was able to resolve this issue as of 11:45 PM EDT (UTC -4) September 24th 2014.

After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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