GREEN / Email Sends Impacted / POD1 and POD2 / RESOLVED
Our Cloud Operations Team investigated and resolved an incident where Emails Sends from POD 1 were impacted. There is currently a backlog and the queues are processing. We estimate the queues should clear up within the next hour.
Thursday, October 2nd, 2:17 am EDT (UTC -4)
After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.
Thursday, October 2nd, 9:26 am EDT (UTC -4)
Our Cloud Operations Team has confirmed our Email Queues are now healthy.