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GREEN / Eloqua Insight Unavailable / Some POD 1 and POD 3 Clients / RESOLVED

Micheal Brown-Oracle
edited Oct 14, 2014 5:40AM in Eloqua System Status

Our Cloud Operations Team is currently investigating an incident that is impacting the availability of Insight on PODs 1 and 3. We do not currently have an ETA for resolution, the next update is scheduled for 5:30 AM EDT (UTC -4).


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**Update**

Tuesday, October 14th, 5:29 am EDT (UTC -4)


Our Cloud Operations Team is currently still investigating the incident impacting POD3, however, Insight is now available for all POD1 clients. The next update will be around 6:30 am EDT (UTC -4)


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**Update**

Tuesday, October 14th, 5:44 am EDT (UTC -4)


Our Cloud Operations Team was able to restore services for POD3 clients.


After analysis by our support teams, it was determined that the incident was the result of a software bug of an Oracle Program. Information related to the incident has been passed on to our Product Engineering team. Once Product Engineering confirms they have a resolution to the issue, it will be deployed to the applicable Oracle Programs for your Eloqua service. No ETA for resolution is available at this time. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken, including deployment of the appropriate patch or release when available.

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