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GREEN / Engage Email Signatures Impacted / POD 2 and 3 / RESOLVED

Jonathan.Turiano-Oracle
edited Oct 29, 2014 1:46PM in Eloqua System Status

Our development team is currently investigating an incident affecting the use of email signature layouts within Eloqua Engage. This is currently affecting POD 2 customers and will affect POD 3 customers as of this Sunday, October 19th. We do not currently have an ETA for resolution but daily updates will be provided throughout this investigation.

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**Update**

Friday, October 17th, 2:30 pm EDT (UTC -4)


Our Development Team has developed and tested a fix which will resolve the incident impacting signature layouts in Eloqua Engage. This fix will be deployed to POD 3 during our scheduled maintenance Sunday, October 19th. POD 2 will be resolved on Tuesday, October 21st, 2014.


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**Update**

Monday, October 20th, 1:33 pm EDT (UTC -4)

The revised date for POD 3 is tentatively scheduled for Sunday, October 26th. POD 2 is still scheduled for Tuesday, October 21st.

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**Update**

Tuesday, October 21th, 1:17 pm EDT (UTC -4)

We will be introducing the fix to POD 2 as part of our scheduled maintenance tonight and we have tentatively scheduled to deploy to POD 3 on Sunday, October 26th.

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**Update**

Wednesday, October 22nd, 1:55 pm EDT (UTC -4)

The revised date for POD 2 is scheduled for Tuesday, October 28th. POD 3 is tentatively scheduled for Sunday, October 26th.

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**Update**

Thursday, October 23rd, 11:26 am EDT (UTC -4)

The fix is scheduled for POD 2 for Tuesday, October 28th and is tentatively scheduled to be deployed to POD 3 on Sunday, October 26th.

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**Update**

Friday, October 24th, 4:27 pm EDT (UTC -4)

POD 2 is scheduled for Tuesday, October 28th. The fix will be deployed to POD 3 which is tentatively scheduled for Sunday, October 26th.

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**Update**

Monday, October 27th, 1:07 pm EDT (UTC -4)

The fix is currently scheduled to be deployed on POD 2 for Tuesday, October 28th.

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**Update**

Tuesday, October 28th, 2:52 pm EDT (UTC -4)

The fix will be deployed on POD 2 tonight for Tuesday, October 28th.

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**Update**

Wednesday, October 29th, 1:45 pm EDT (UTC -4)

The fix has been applied to POD 2 last night and is now resolved.

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