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GREEN / Bulk Import/Export, Lead Scoring, Firehose Impacted / POD 3 / RESOLVED

Micheal Brown-Oracle
edited Oct 28, 2014 3:33PM in Eloqua System Status

Our Development and  Cloud Operations Teams are currently working to resolve an incident that is impacting Bulk Imports and Exports, Lead Scoring and Firehose. We do not currentlty have an ETA for resolution. The next update is scheduled for 10:45 pm EDT ( UTC -4).

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**Update**

Sunday, October 26th, 10:45 pm EDT (UTC -4)

Our development and Cloud Operations teams continue to work towards a resolution. Actions have been taken to alleviate the symptoms for Bulk Imports and Exports, Lead Scoring and Firehose in the interim. The next update will be around 11:45 pm EDT (UTC -4)

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**Update**

Sunday, October 26th, 11:50 pm EDT (UTC -4)

The actions taken by our Development and Cloud Operations Teams have stabilized these services. Work is being done to correct the root cause of this incident. The next update will be Monday October 27th at 10:00 AM EDT (UTC -4)

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**Update**

Monday, October 27th, 10:05 am EDT (UTC -4)

The services remain stabilized, however our Cloud Operations Team is working to determine the root cause of the incident. The next update will be around 12:00 pm EDT (UTC -4)

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**Update**

Monday, October 27th, 12:00 pm EDT (UTC -4)

Our Cloud Operations Team is currently working to determine the root cause of the incident. The next update will be around 2:00 pm EDT (UTC -4)

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**Update**

Monday, October 27th, 2:00 pm EDT (UTC -4)

Our Cloud Operations team is monitoring changes to confirm the resolution of this incident. The next update will be around 4:00 pm EDT (UTC -4)

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**Update**

Monday, October 27th, 3:58 pm EDT (UTC -4)

Our Cloud Operations Team is currently still monitoring the affect of modifications made to confirm the resolution of this incident. The next update will be around 6:00 pm EDT (UTC -4)

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**Update**

Monday, October 27th, 4:35 pm EDT (UTC -4)

Our Cloud Operations Team has confirmed that this issue is now resolved.

After analysis by our support teams, it was determined that the incident was the result of a software issue, which has been corrected by our Product Engineering Team and deployed to the Eloqua Platform. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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