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GREEN / Login Impacted Where IP Restrictions Are In Place / POD 3 / RESOLVED

Micheal Brown-Oracle
edited Oct 27, 2014 12:01PM in Eloqua System Status

Our Cloud Operations Team is currently investigating an incident impacting the ability for some clients utilizing IP restrictions to log in to the application.  We do not currently have an ETA for resolution. The next update is scheduled for 9:30 am EDT (UTC - 4)

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**Update: Monday, October 27th 9:39 am EDT (UTC -4)**

Our Cloud Operations Team is currently still investigating the root cause of this issue. The Next update will be around 10:30 am EDT (UTC -4)

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**Update: Monday, October 27th 10:35 am EDT (UTC -4)**

Our Cloud Operations Team is currently working on implementing a fix for this incident. The next update will be around 11:30 am EDT (UTC - 4)

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**Update: Monday, October 27th 11:07 am EDT (UTC -4)**

After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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