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GREEN / Email Sending Delays / POD 1 / RESOLVED

Micheal Brown-Oracle
edited Oct 28, 2014 4:37PM in Eloqua System Status

Our Cloud Operations Team is currently investigating an incident relating to email sending delays on POD 1. We do not currently have an ETA for resolution. The next update will be at approximately 4:00 pm EDT (UTC -4)

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**Update: Tuesday, October 28th 3:55 pm EDT (UTC -4)**

Our Cloud Operations Team reports that the email backlog is being consumed and the delay is diminishing. We do not have an ETA for resolution. The next update will be at approximately 5:00 pm EDT (UTC -4)

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**Update: Tuesday, October 28th 4:36 pm EDT (UTC -4)**

Our Cloud Operations Team has confirmed that this issue is now resolved.

Upon further investigation, the root cause of the incident was found to be the result of an event within the Customer's control authority. We recommend that the Customer work with Oracle Support to remediate the situation and put a long term corrective action in place.

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