Discussions

GREEN / Application Inaccessible & Landing Page Unreachable / POD 1 / RESOLVED

Micheal Brown-Oracle
edited Nov 20, 2014 10:32AM in Eloqua System Status

Our Cloud Operations Team is currently investigating an incident that is impacting the ability to log into the application on POD1. We do not currently have an ETA for resolution. We will update this post at approximately 11:30 am EST (UTC-5)

====================================

**Update**

Wednesday, November 19th, 10:54 am EST (UTC-5)


Our Cloud Operations Team continues to investigate this incident. The impact of this extends past login and is causing landing pages and forms to be unreachable. The next update will be at approximately 11:30 am EST (UTC-5)


====================================

**Update**

Wednesday, November 19th, 11:31 am EST (UTC-5)


Our Cloud Operations Team continues to investigate this incident. We do not currently have an ETA for resolution. The next update will be at approximately 12:30 pm EST (UTC-5)


====================================

**Update**

Wednesday, November 19th, 12:30 pm EST (UTC-5)


Our Cloud Operations team has put in place measures to resolve this incident. Performance is returning to normal, however we will continue to monitor the situation. The next update will be at approximately 1:30 pm EST (UTC-5)


====================================

**Update**

Wednesday, November 19th, 1:30 pm EST (UTC-5)


After analysis by our support teams, the root cause of the incident was not determined. At this time, production use of your Eloqua service has been restored. Oracle is reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

====================================

**Update**

Thursday, November 20th, 10:32 am EST (UTC-5)


After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

Post edited by Unknown User on
Tagged: