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Green / Application Unavailable / Some POD2 Clients / RESOLVED

Micheal Brown-Oracle
edited Dec 3, 2014 1:25PM in Eloqua System Status

Our Cloud Operations Team is currently investigating an incident impacting the availability of the application for some POD2 clients. We do not currently have an ETA for resolution. The next update will be at approximately 1:30 pm EST (UTC-5)

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**Update**

Wednesday, December 3rd, 12:37 pm EST (UTC -5)

Our Cloud Operations Team has restored access to your Eloqua Application and is working to provide the root cause of this issue. The next update will be at approximately 2:30 pm EST (UTC-5)

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**Update**

Wednesday, December 3rd, 1:25 pm EST (UTC -5)

After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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