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GREEN / Cloud Components Intermittently Not Loading / Pod 1 & 3 / RESOLVED

Micheal Brown-Oracle
edited Dec 12, 2014 9:23AM in Eloqua System Status

Our Development Team is currently investigating an incident that is impacting Cloud Components. Landing pages utilizing Cloud Components are intermittently failing to load. We do not currently have an ETA for resolution. The Next update will be at approximately 4 pm EST (UTC-5).

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**Update**

Monday, December 8th, 4:00 pm EST (UTC -5)

Our Development Team continues to investigate this incident. While we do not currently have an ETA for resolution, the next update will be around 10:00 am EST (UTC-5) on Tuesday, December 9th.


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**Update**

Tuesday, December 9th, 10:13 am EST (UTC -5)

Our Cloud Operations and Development Team continues to troubleshoot this incident. As of this time, we have no ETA for resolution. The next update will be at approximately 4 pm EST (UTC -5).


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**Update**

Tuesday, December 9th, 4:00 pm EST (UTC -5)

Our Cloud Operations and Development Team are aggressively investigating this incident. They are analyzing our current logs as well as running additional tests to help us further troubleshoot this incident. While we currently have no ETA for resolution, the next update will be at approximately 10 am EST (UTC -5) on Wednesday, December 10th.

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**Update**

Wednesday, December 10th, 10:00 am EST (UTC -5)

Our Cloud Operations and Development Team continues to investigate this incident. As of this time, we have no ETA for resolution. The next update will be at approximately 4 pm EST (UTC -5).

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**Update**

Wednesday, December 10th, 4:00 pm EST (UTC -5)

Our Could Operations Team continues to analyze current logs as well as working on adding additional monitoring. We have put measures in place to minimize the incidents and we will continue to monitor the situation. While we do not currently have an ETA for resolution, the next update will be at approximately 10:00 am EST (UTC-5) on Thursday, December 11th.

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**Update**

Thursday, December 11th, 10:00 am EST (UTC -5)

Our Cloud Operations Team have put in measures to resolve this incident. We will continue to monitor the situation. The next update will be at approximately 4:00 pm EST (UTC-5).

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**Update**

Thursday, December 11th, 4:00 pm EST (UTC -5)

Our Cloud Operations Team continues to monitor the measures put in place to resolve this incident. The next update will be at approximately 10:00 am EST (UTC-5) on Friday, December 11th.

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**Update**

Friday, December 12th, 9:20 am EST (UTC -5)

The measures put in place by our Cloud Operations Team have resolved this incident. We will continue to monitor the situation, however at this time issues with Cloud Components intermittently not loading are no longer being experienced.

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