GREEN / Application Down / Some POD3 clients / RESOLVED
Our Cloud Operations Team is currently investigating an incident that is impacting the availability of some POD3 clients. We do not currently have an ETA, the next update will be at approximately 1:30 am EST (UTC -5).
Saturday, December 13th, 1:30 am EST (UTC-5)
Our Cloud Operations Team is currently working to resolve this incident. The tentative ETA for resolution is 9 am EST (UTC-5). The next update will be at approximately 9 am EST (UTC-5).
Saturday, December 13th, 8:30 am EST (UTC-5)
Our Cloud Operations Team has confirmed that this incident is now resolved.
After analysis by our support teams, it was determined that the incident resulted from a hardware issue. The hardware identified as faulty has been replaced and production use of your Eloqua service restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.