GREEN / Application Unavailable / Some POD1 Clients / RESOLVED

Micheal Brown-Oracle
edited Jan 5, 2015 8:48PM in Eloqua System Status

Our Cloud Operations Team is currently investigating an incident impacting the availability of the Eloqua Application for some POD1 clients. The next update will be at approximately 8:15 pm EST (UTC-5)



Monday, January 5th, 8:20 pm EST (UTC-5)

After analysis by our support teams, it was determined that the event resulted from a database issue. The database issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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