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GREEN / Application Unavailable / Some POD1 Clients / RESOLVED

Jonathan.Turiano-Oracle
edited Jan 7, 2015 3:11PM in Eloqua System Status

Our Cloud Operations Team is currently investigating an incident impacting the availability of the Eloqua Application for some POD1 clients. The next update will be at approximately 12:00 pm EST (UTC-5)


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**Update**

Wednesday, January 7th, 12:00 pm EST (UTC -5)

Our Cloud Operations Team continues to investigate this incident. The next update will be at approximately 1:00 pm EST (UTC-5)


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**Update**

Wednesday, January 7th, 1:00 pm EST (UTC -5)

Our Cloud Operations Team continues to troubleshoot this incident. The next update will be at approximately 2:00 pm EST (UTC-5)


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**Update**

Wednesday, January 7th, 2:00 pm EST (UTC -5)

Our Cloud Operations Team is still currently investigating the incident and still working towards a resolution. The next update will be at approximately 3:00 pm EST (UTC-5)

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**Update**

Wednesday, January 7th, 2:43 pm EST (UTC -5)


Our Cloud Operations Team has confirmed that this issue is now resolved.

After analysis by our support teams, it was determined that the incident was the result of a software bug of an Oracle Program. Information related to the incident has been passed on to our Product Engineering team. Once Product Engineering confirms they have a resolution to the issue, it will be deployed to the applicable Oracle Programs for your Eloqua service. No ETA for resolution is available at this time. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken, including deployment of the appropriate patch or release when available.

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