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GREEN / Application Slowness / Some POD 1 Clients / RESOLVED

Micheal Brown-Oracle
edited Jan 21, 2015 3:06PM in Eloqua System Status

Our Cloud Operations team is currently investigating an incident that is impacting overall performance of the application for some POD1 clients. We do not currently have an ETA for resolution. The next update will be at approximately 3:00 pm EST (UTC-5)

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**Update**

Wednesday, January 21st, 3:00 pm EST (UTC -5)

Our Cloud Operations Team continues to investigate this incident. The next update will be at approximately 4:00 pm EST (UTC-5)


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**Update**

Wednesday, January 21st, 3:05 pm EST (UTC -5)


Our Cloud Operations Team has confirmed that this issue is now resolved.

After analysis by our support teams, it was determined that the event resulted from a database issue. The database issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.


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