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Green / BULK API Performance / POD 1 / RESOLVED

Micheal Brown-Oracle
edited Jan 25, 2015 3:04PM in Eloqua System Status

Our Cloud Operations Team is currently investigating an incident that is impacting the performance of BULK API on POD1.  We do not currently have an ETA for resolution. The next update will be at approximately 12 PM EST (UTC -5)


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**Update**

Sunday, January 25th, 11:10 am EST (UTC -5)

Our Cloud Operations team has uncovered and resolved the root cause of this incident. Some delays can be expected while a small backlog that has formed is processed. The next update will be at approximately 2 pm EST (UTC -5)

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**Update**

Sunday, January 25th, 1:20 pm EST (UTC -5)

After analysis by our support teams, it was determined that the incident was the result of a software bug of an Oracle Program. Information related to the incident has been passed on to our Product Engineering team. Once Product Engineering confirms they have a resolution to the issue, it will be deployed to the applicable Oracle Programs for your Eloqua service. No ETA for resolution is available at this time. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken, including deployment of the appropriate patch or release when available.


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