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GREEN / Application Performance Impacted / Some POD1 Clients / RESOLVED

Jonathan.Turiano-Oracle
edited Feb 13, 2015 9:47AM in Eloqua System Status

Our Cloud Operations Team is currently investigating an incident that is impacting the overall performance of the Eloqua application. We do not currently have an ETA for resolution, the next update is scheduled for 2:30 PM EST (UTC -5).

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**Update**

Thursday, February 5th, 1:50 pm EST (UTC -5)


Our Could Operations Team has resolved this incident.


After analysis by our support teams, it was determined that the incident was the result of a software bug of an Oracle Program. Information related to the incident has been passed on to our Product Engineering team. Once Product Engineering confirms they have a resolution to the issue, it will be deployed to the applicable Oracle Programs for your Eloqua service. No ETA for resolution is available at this time. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken, including deployment of the appropriate patch or release when available.


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**Update**

Thursday, February 5th, 5:53 pm EST (UTC -5)


Another incident has occurred where the application performance was impacted between 5:00 PM  to 5:44 PM (UTC -5). Our Cloud Operations Team has confirmed that this issue is now resolved.


After analysis by our support teams, it was determined that the incident was the result of a software bug of an Oracle Program. Information related to the incident has been passed on to our Product Engineering team. Once Product Engineering confirms they have a resolution to the issue, it will be deployed to the applicable Oracle Programs for your Eloqua service. No ETA for resolution is available at this time. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken, including deployment of the appropriate patch or release when available.

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