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GREEN / Lead Scoring Performance / POD3 Clients / RESOLVED

Shahriyar-Oracle
Shahriyar-Oracle Escalation OfficerPosts: 520 Employee
edited Feb 23, 2015 1:23PM in Eloqua System Status

Our Cloud Operations Team is currently investigating an incident impacting the performance of Lead Scoring in the Eloqua Application for POD3 clients. We do not currently have an ETA for resolution, the next update is scheduled for 11:30 AM EST (UTC -5).

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**Update**

Monday, February 23rd, 11:05 am EST (UTC -5)


Our Cloud Operations Team has confirmed that this issue is now resolved.  Currently there is a backlog of requests that need to be processed.  The next update is scheduled for 1:00 PM EST (UTC - 5).


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**Update**

Monday, February 23rd, 1:15 am EST (UTC -5)


After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.


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