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GREEN / Email Sending Delays / POD 3 / RESOLVED

Shahriyar-Oracle
Shahriyar-Oracle Escalation OfficerPosts: 519 Employee
edited Mar 5, 2015 10:33AM in Eloqua System Status

Our Cloud Operations Team is currently investigating an incident relating to email sending delays on POD 3. We do not currently have an ETA for resolution. The next update will be at approximately 6:30 pm EST (UTC -5)

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**Update: Wednesday, March 4th 6:37 pm EST (UTC -5)**

Our Cloud Operations Team continues to aggressively work on resolving this incident. We are unable to provide an ETA at the moment. The next scheduled update will be at approximately 7:30 pm EST (UTC-5).

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**Update: Wednesday, March 4th 7:32 pm EST (UTC -5)**

Our Cloud Operations Team continues to aggressively work on resolving this incident. We are unable to provide an ETA at the moment. The next scheduled update will be at approximately 8:30 pm EST (UTC-5).

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**Update: Wednesday, March 4th 8:28 pm EST (UTC -5)**

Our Cloud Operations Team continues to aggressively work on resolving this incident. We are unable to provide an ETA at the moment. The next scheduled update will be at approximately 9:30 pm EST (UTC-5).

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**Update: Wednesday, March 4th 9:25 pm EST (UTC -5)**

Our Cloud Operations Team continues to aggressively work on resolving this incident. We are unable to provide an ETA at the moment. The next scheduled update will be at approximately 11:30 pm EST (UTC-5).

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**Update: Wednesday, March 4th 11:25 pm EST (UTC -5)**

Our Cloud Operations Team reports that the email backlog is being consumed and the delay is diminishing. We do not have an ETA for resolution. The next update will be Thursday March 5th, at approximately 7:00 am EST (UTC -5).

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**Update: Wednesday, March 5th 3:09 am EST (UTC -5)**

Our Cloud Operations Team has confirmed that this issue is now resolved.

After analysis by our support teams, it was determined that the incident was the result of a software issue, which has been corrected by our Product Engineering Team and deployed to the Eloqua Platform. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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