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GREEN / Intermittent Login Failure / Some POD 3 Clients / RESOLVED

Jonathan.Turiano-Oracle
edited Mar 6, 2015 10:11AM in Eloqua System Status

Our Cloud Operations Team is currently investigating an incident where some clients are experiencing intermittent timeouts when logging into the Eloqua Application on POD3. We do not currently have an ETA for resolution. The next update will be at approximately 4:30 pm EST (UTC -5).


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**Update**

Thursday, March 5th, 4:30 pm EST (UTC -5)


Our Cloud Operations Team has confirmed the incident is now resolved.


After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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