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GREEN / Email Sending Delays / POD 1 / RESOLVED

Shahriyar-Oracle
Shahriyar-Oracle Escalation OfficerPosts: 519 Employee
edited Mar 23, 2015 1:54PM in Eloqua System Status

Our Cloud Operations Team is currently investigating an incident relating to email sending delays on POD 1. We do not currently have an ETA for resolution. The next update will be at approximately 6:30 pm EDT (UTC -4)

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**Update: Tuesday, March 10th 6:27 pm EDT (UTC -4)**

Our Cloud Operations Team continues to aggressively work on resolving this incident. We are unable to provide an ETA at the moment. The next scheduled update will be at approximately 7:30 pm EDT (UTC-4).

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**Update: Tuesday, March 10th 7:22 pm EDT (UTC -4)**

Our Cloud Operations Team continues to aggressively work on resolving this incident. We are unable to provide an ETA at the moment. The next scheduled update will be at approximately 8:30 pm EDT (UTC-4).

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**Update: Tuesday, March 10th 8:39 pm EDT (UTC -4)**

Our Cloud Operations Team has confirmed that this issue is now resolved.

After analysis by our support teams, the root cause of the incident was not determined. At this time, production use of your Eloqua service has been restored. Oracle is reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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