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GREEN / Email Bounceback Processing Queue Performance / POD1 & 2 Clients / RESOLVED

Shahriyar-Oracle
Shahriyar-Oracle Escalation OfficerPosts: 519 Employee
edited Mar 23, 2015 1:56PM in Eloqua System Status

Our Cloud Operations Team and Development Team are currently investigating an incident impacting the performance of email bounce back processing queue for POD1 and POD 2 clients. We do not currently have an ETA for resolution, the next update is scheduled for Wednesday, March 18th, 10:00 am EDT (UTC -4).

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**Update: Wednesday, March 18th 9:57 am EDT (UTC -4)**

Our Cloud Operations and Development Teams were able to resolve this incident fully as of 9:42 am EDT.

After analysis by our support teams, the root cause of the incident was not  determined.  At this time, production use of your Eloqua service has been  restored. Oracle is reviewing the monitoring, alerting and standard operating  procedures related to the incident.  After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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