GREEN / Email Bounceback Processing Queue Performance / POD1 & 2 Clients / RESOLVED
Our Cloud Operations Team and Development Team are currently investigating an incident impacting the performance of email bounce back processing queue for POD1 and POD 2 clients. We do not currently have an ETA for resolution, the next update is scheduled for Wednesday, March 18th, 10:00 am EDT (UTC -4).
**Update: Wednesday, March 18th 9:57 am EDT (UTC -4)**
Our Cloud Operations and Development Teams were able to resolve this incident fully as of 9:42 am EDT.
After analysis by our support teams, the root cause of the incident was not determined. At this time, production use of your Eloqua service has been restored. Oracle is reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.