GREEN / Email Sending Delays / POD 1 & 3 Clients / RESOLVED

Shahriyar-Oracle Escalation OfficerPosts: 519 Employee
edited Mar 23, 2015 1:46PM in Eloqua System Status

Our Cloud Operations Team is currently investigating an incident relating to email sending delays on POD 1 & 3 clients. We do not currently have an ETA for resolution. The next update will be on Monday March 23rd at approximately 10:00 am EDT (UTC -4).


**Update: Sunday, March 22nd 9:32 pm EDT (UTC -4)**

Our Cloud Operations Team has confirmed that this issue is now resolved.

After analysis by our support teams, it was determined that the incident resulted from a standard operating procedure error. The production use of your Eloqua service has been restored. The related standard operating procedure has been reviewed for improvement and for additional safeguards to avoid this issue in the future. Oracle is also reviewing the monitoring and alerting procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken

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