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Scheduled Maintenance Advisory: Sunday, March 29th, 2015 / POD 1, 2, & 3 / SUCCESSFULLY CONCLUDED

Shahriyar-Oracle
Shahriyar-Oracle Escalation OfficerPosts: 519 Employee
edited Apr 2, 2015 2:06PM in Eloqua System Status

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**Update**

Sunday, March 29th, 11:09 am EDT (UTC -4).

Our Cloud Operations Team has completed the maintenance.

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**Update: Thursday, April 2nd 2:05 pm EDT (UTC -4)**

The Oracle Cloud Support Team would like to make a correction on this advisory. During this maintenance, inbound web tracking and form data were not captured based on the scope of the maintenance performed by our Cloud Operations Team.

The related standard operating procedure has been reviewed for improvement and for additional safeguards to avoid this miscommunication in the future. Oracle is also reviewing the monitoring and alerting procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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Scheduled Maintenance Advisory for Sunday, March 29th, 2015

Eloqua will be performing a scheduled maintenance on Sunday, March 29th, 2015, between 5 am and 11 am EDT (UTC -4).

All application processing will be suspended during this window and resumed after downtime ends.

Downtime effect as follows. During portions of this maintenance period, the following platform features will be unavailable:

  • Email Sending (all types)
  • Inbound/Outbound CRM Integrations
  • Bulk API
  • Lead Scoring
  • Data Import/Exports
  • Campaign Processing

We recommend that customers not attempt to use the application at this time as rolling outages are anticipated. Inbound web tracking and form data will be captured, however, agent use of the platform can potentially result in work being lost. Once the maintenance is complete, all processing will resume and any work items scheduled to execute during the maintenance window will begin processing.

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