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GREEN / Email Sending Delays / POD 1, 2 & 3 / RESOLVED

Shahriyar-Oracle
Shahriyar-Oracle Escalation OfficerPosts: 519 Employee
edited Mar 29, 2015 3:20PM in Eloqua System Status

Our Cloud Operations Team is currently investigating an incident relating to email sending delays on POD 1, 2 & 3. We do not currently have an ETA for resolution. The next update will be at approximately 4:00 pm EDT (UTC -4)

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**Update: Sunday, March 29th 3:18 pm EDT (UTC -4)**

Our Cloud Operations Team has confirmed that this issue is now resolved.

After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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