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GREEN / Slow Login Times and UI Navigation / POD 1 & 2 / RESOLVED

Jonathan.Turiano-Oracle
edited Mar 30, 2015 10:10PM in Eloqua System Status

Our Cloud Operations Team is currently investigating an incident where clients are experiencing slow load times when logging into the Eloqua Application as well as slowness in UI navigation. We do not currently have an ETA for resolution. The next update will be at approximately 11:00 am EDT (UTC -4).


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**Update: Monday, March 30th 11:00 am EDT (UTC -4)**

Our Cloud Operations Team believe they have corrected the incident. They will continue to monitor this incident. The next update will be at approximately 12:00 pm EDT (UTC -4).


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**Update: Monday, March 30th 12:00 pm EDT (UTC -4)**

Our Cloud Operations Team continues to monitor the incident. The next update will be at approximately 2 pm EDT (UTC -4).

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**Update: Monday, March 30th 2:00 pm EDT (UTC -4)**

Our Cloud Operations team has put in place measures to resolve this incident. They will continue to monitor the situation. The next update will be at approximately 10 pm EDT (UTC-4).

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**Update: Monday, March 30th 10:03 pm EDT (UTC -4)**

Our Cloud Operations Team has confirmed that this issue is now resolved.

After analysis by our support teams, it was determined that the incident resulted from a network issue. The network issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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