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GREEN / Slow Login Times and UI Navigation / POD 1, 2 & 3 / RESOLVED

Shahriyar-Oracle
Shahriyar-Oracle Escalation OfficerPosts: 519 Employee
edited Mar 31, 2015 8:47AM in Eloqua System Status

Our Cloud Operations Team is currently investigating an incident where clients are experiencing slow load times when logging into the Eloqua Application as well as slowness in UI navigation. We do not currently have an ETA for resolution. The next update will be at approximately 6:00 am EDT (UTC -4).


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**Update: Tuesday, March 31st 6:00 am EDT (UTC-4)**

Our Cloud Operations Team continues to aggressively work on resolving this incident. We are unable to provide an ETA at the moment. The next scheduled update will be at approximately 7:00 am EDT (UTC-4).

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**Update: Tuesday, March 31st 6:30 am EDT (UTC-4)**

Our Cloud Operations Team believe they have corrected the incident. They will continue to monitor this incident. The next update will be at approximately 10:00 am EDT (UTC -4).


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**Update: Tuesday, March 31st 8:45 am EDT (UTC-4)**


After analysis by our support teams, it was determined that the incident resulted from a network issue. The network issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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