GREEN / Slow Login Times and UI Navigation / POD 3 / RESOLVED

edited Mar 31, 2015 11:54AM in Eloqua System Status

Our Cloud Operations Team is currently investigating an incident where clients are experiencing slow load times when logging into the Eloqua Application as well as slowness in UI navigation. We do not currently have an ETA for resolution. The next update will be at approximately 12:30 pm EDT (UTC -4).


**Update: Tuesday, March 31st 12:00 pm EDT (UTC-4)**

Our Cloud Operations Team has confirmed that this issue is now resolved.

After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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