GREEN / Email Bounceback Processing Queue Performance / POD 2 Clients / RESOLVED

Micheal Brown-Oracle
edited Apr 10, 2015 10:03AM in Eloqua System Status

Our Cloud Operations Team and Development Teams are currently investigating an incident impacting the performance of email bounceback processing queue for POD1 and POD 2 clients. We do not currently have an ETA for resolution, the next update is scheduled for 7:00 pm EDT (UTC -4)


**Update: Thursday, April 9th 7:05 pm EDT (UTC -4)**

Our Cloud Operations team has been able to resolve this issue for POD 1 clients, so this is now only affecting those on POD 2. The next update will be at approximately 10:00 am EDT (UTC -4) on Friday, April 10th.


**Update: Friday, April 10th 9:52 am EDT (UTC -4)**

Our Cloud Operations team is actively working with our Development teams to resolve this incident. The next update will be at approximately 12:00 pm EDT (UTC -4).


**Update: Friday, April 10th 10:00 am EDT (UTC -4)**

Our Cloud Operations and Development teams have resolved this incident.

After analysis by our support teams, the root cause of the incident was not determined. At this time, production use of your Eloqua service has been restored. Oracle is reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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