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GREEN / Oracle Eloqua Application Intermittently Unavailable / All POD 3 Clients / RESOLVED

Shahriyar-Oracle
Shahriyar-Oracle Escalation OfficerPosts: 536 Employee
edited Jun 23, 2015 2:56PM in Eloqua System Status

Our Cloud Operations Team and Development Team are currently investigating an incident where POD 3 clients using Oracle Eloqua application (apps.p03.eloqua.com) are experiencing intermittent timeout.  We do not currently have an ETA for resolution. The next update will be at approximately 4:00 pm EDT (UTC -4).

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**Update: Tuesday, June 23rd 12:19 pm EDT (UTC -4)**

Our Cloud Operations Team continues to aggressively work on resolving this incident. We are unable to provide an ETA at the moment. The next scheduled update will be at approximately 4:00 pm EDT (UTC-4).

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**Update: Tuesday, June 23rd 1:34 pm EDT (UTC -4)**

Our Cloud Operations Team has confirmed that this issue is now resolved.

After analysis by our support teams, it was determined that the incident was the result of a software bug of an Oracle Program. Information related to the incident has been passed on to our Product Engineering team. Once Product Engineering confirms they have a resolution to the issue, it will be deployed to the applicable Oracle Programs for your Eloqua service. No ETA for resolution is available at this time. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken, including deployment of the appropriate patch or release when available.

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