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GREEN / Insight Intermittently Unavailable / POD 2 / RESOLVED

Micheal Brown-Oracle
Micheal Brown-Oracle Problem Management Senior AnalystPosts: 38
edited Jun 24, 2015 11:03AM in Eloqua System Status

Our Cloud Operations Team is investigating an incident where Eloqua Insight is intermittently unavailable. No ETA is available, the next update will be at approximately 11 am EDT (UTC -4).

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**Update: Wednesday, June 24th 9:50 am EDT (UTC -4)**

This incident has been resolved.

After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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