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GREEN / Application Unavailable / Some POD 6 Clients / RESOLVED

Shahriyar-Oracle
Shahriyar-Oracle Escalation OfficerPosts: 536 Employee
edited Jul 24, 2015 3:46PM in Eloqua System Status

Our Cloud Operations Team is currently investigating an incident impacting the availability of the Eloqua Application for some POD 6 clients. The next update will be at approximately 2:00 pm EDT (UTC-4).


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**Update: Friday, July 24th, 2:00 pm EDT (UTC-4).**

Our Cloud Operations Team continues to aggressively work on resolving this incident. The next scheduled update will be at approximately 3:00 pm EDT (UTC-4).

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**Update: Friday, July 24th, 3:00 pm EDT (UTC-4).**

Our Cloud Operations Team continues to aggressively work on resolving this incident. We are unable to provide an ETA at the moment. The next scheduled update will be at approximately 4:00 pm EDT (UTC-4).

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**Update: Friday, July 24th, 3:44 pm EDT (UTC-4).**

Our Cloud Operations Team has confirmed that this issue is now resolved.

After analysis by our support teams, it was determined that the incident resulted from a hardware issue. The hardware identified as faulty has been replaced and production use of your Eloqua service restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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