GREEN / Insight Unavailable / Some POD 3 Clients / RESOLVED

edited Aug 10, 2015 10:29AM in Eloqua System Status

Our Cloud Operations Team is currently investigating an incident impacting the availability of Insight for some POD 3 clients. The next update will be on Monday, August 10th at approximately 10 am EDT (UTC-4).


**Update: Monday, August 10th, 8:52 am EDT (UTC-4).**

Our Cloud Operations Team has confirmed that this issue is now resolved.

After analysis by our support teams, it was determined that the incident was the result of a software issue, which has been corrected by our Product Engineering Team and deployed to the Eloqua Platform. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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