GREEN / Insight Unavailable / POD 1 / RESOLVED

Shahriyar-Oracle Escalation OfficerPosts: 534 Employee
edited Aug 14, 2015 4:03PM in Eloqua System Status

Our Development Team is currently investigating an incident impacting the availability of Insight for POD 1 clients. The next scheduled update will be at approximately 11:00 am EDT (UTC-4).


**Update** Thursday, August 13th, 11:00 am EDT (UTC -4)

Our Development Team continues to aggressively work on resolving this incident. The next scheduled update will be at approximately 12:00 pm EDT (UTC-4).


**Update** Thursday, August 13th, 11:29 am EDT (UTC -4)

Our Development Team has confirmed that this issue is now resolved.


**Update** Friday, August 14th, 4:02 pm EDT (UTC -4)

After analysis by our support teams, it was determined that the incident resulted from an operating system issue. The operating system issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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