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GREEN / External Call Performance Degradation / Some POD 3 Clients / RESOLVED

Shahriyar-Oracle
Shahriyar-Oracle Escalation OfficerPosts: 536 Employee
edited Aug 24, 2015 11:10AM in Eloqua System Status

Both our Development Team and Cloud Operations Team are currently investigating an incident around performance degradation with our CRM Integration Services. At this time, we are unable to provide an ETA for this incident, but we will continue to provide updates. The next scheduled update will be Friday, August 21st, 2015 around 11:00 am EDT (UTC-4).

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**Update** Friday, August 21st, 10:26 am EDT (UTC -4)

Our Teams have stabilized the Integration Services. While they continue to monitor, the next scheduled update will be around 5:00 pm EDT (UTC-4).

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**Update** Friday, August 21st, 3:31 pm EDT (UTC -4)

Our Teams have confirmed that calls are processing and the queue is improving. Our Development Team will continue to monitor the situation. While we are still unable to provide an ETA, the next scheduled update will be around 11:00 am EDT (UTC-4) on Monday, August 24th.

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**Update** Monday, August 24th, 11:10 am EDT (UTC -4)

This incident is resolved.

After analysis by our support teams, it was determined that the incident was the result of a software issue, which has been corrected by our Product Engineering Team and deployed to the Eloqua Platform. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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