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GREEN / Application Inaccesible / Some POD 1 Clients / RESOLVED

Shahriyar-Oracle
Shahriyar-Oracle Escalation OfficerPosts: 536 Employee
edited Aug 24, 2015 4:13PM in Eloqua System Status

Our Development Team and Cloud Operations Team are currently investigating an incident where some customers are getting bootstrap error during log on to Eloqua Application.  There was a deployment error and some instances defined as sandboxes were impacted.  At this time, we are unable to provide an ETA for this incident, but we will continue to provide updates. The next scheduled update will be around 11:30 am EDT (UTC-4).

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**Update** Monday, August 24th, 11:30 am EDT (UTC -4)

Both Teams continue to aggressively work on resolving this incident. The next scheduled update will be at approximately 12:30 pm EDT (UTC-4).

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**Update** Monday, August 24th, 12:25 pm EDT (UTC -4)

Our Development Team and Cloud Operations Team are anticipating to resolve this incident within the next 2 hours.  The next scheduled update will be at approximately 2:30 pm EDT (UTC-4).


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**Update** Monday, August 24th, 2:27 pm EDT (UTC -4)

Our Development Team and Cloud Operations Team are targeting to have this incident resolved by 5 pm EDT ( UTC-4).  The next scheduled update will be around 5:00 pm EDT (UTC-4).


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**Update** Monday, August 24th, 4:15 pm EDT (UTC -4)

This incident is now resolved.

After analysis by our support teams, it was determined that the incident resulted from a standard operating procedure error. The production use of your Eloqua service has been restored. The related standard operating procedure has been reviewed for improvement and for additional safeguards to avoid this issue in the future. Oracle is also reviewing the monitoring and alerting procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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