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GREEN / External Call Performance Degradation / Some POD 1 Clients / RESOLVED

Jonathan.Turiano-Oracle
edited Aug 31, 2015 4:23PM in Eloqua System Status

Both our Development Team and Cloud Operations Team are currently investigating an incident around performance degradation with our CRM Integration Services. At this time, we are unable to provide an ETA for this incident, but we will continue to provide updates. The next scheduled update will be today around 3:00 pm EDT (UTC-4).

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**Update** Wednesday, August 28th, 2:35 pm EDT (UTC -4)

Integration Services look healthy and the Cloud Operations Team continue to monitor the situation. The next scheduled update will be around 5:00 pm EDT (UTC-4).

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**Update** Wednesday, August 28th, 5:00 pm EDT (UTC -4)

Integration Services remain healthy and the Cloud Operations Team will continue to monitor the situation. The next scheduled update will be around 10:00 am EDT (UTC-4) on Monday, August 31st.

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**Update** Monday, August 31st, 10:00 am EDT (UTC -4)

Integration Services remain healthy and the Cloud Operations Team will continue to monitor the situation. The next scheduled update will be around 4:00 pm EDT (UTC-4).

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**Update** Monday, August 31st, 4:22 pm EDT (UTC -4)

This incident is now resolved.

After analysis by our support teams, it was determined that the incident was the result of a software bug in Eloqua.  Information related to the incident has been passed on to our Product Engineering team.  Once Product Engineering confirms they have a resolution to the issue, it will be deployed to the Eloqua service.  No ETA for resolution is available at this time.  Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident.  After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken, including deployment of the appropriate patch or release when available.

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