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See WHO Modified a Contact in Eloqua (last modified by)

Kristine Lubeck-OracleKristine Lubeck-Oracle Posts: 31 Employee
edited October 2017 in Dream It

Please allow a user in Eloqua to see Last Modified By field (make this system field available).  For integration purpose and contact level security please allow segmentation/filtering on this field.  For Contact Level Security we would like to filter on all contact modified in the last hour and not modified by Eloqua System.  So we can pull all contacts in that have been modified since the last run but not pull ones that Eloqua just modified the last time it ran.  Thanks!!

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  • Great idea Kristine! This would also be important for HIPAA compliance issues where companies may need to audit which users have made changes or had access to which contacts.

  • This change would be a great help for our instance of Eloqua which relies on Contact Level Security. It would allow us to only send Contacts through our Label Assignment Workflow if they have been modified by a Stakeholder instead of having to send ALL Contacts through as we are forced to do right now. This would be a huge help in performance by eliminating the down-time window of Security Labels being cleared and re-assigned for all Contacts. Would love to see this adjustment implemented as soon as possible!

  • Kristine,

    Lets review the use cases here.  I think I understand where you are going with this, you need to prompt changes based on updates to contact level fields, but my real question here is would this be as part of a Segment or a Listener listening to a field change?

    Thanks,

    Aly

  • Kristine,

    Lets review the use cases here.  I think I understand where you are going with this, you need to prompt changes based on updates to contact level fields, but my real question here is would this be as part of a Segment or a Listener listening to a field change?

    Thanks,

    Aly

    The Segment would be pull everyone in not modified by Person XX or by the Eloqua system (whoever is setting the contact security labels).  Once we can use listeners for contact label security it would be pull everyone in who had a change in X, or X or X fields.  For this user case it will be well over 30 fields would we be using to set the CLS label. So we would need to track if over 30 different fields had a change so tracking who last modified the record might be more scalable for now.

  • Ceresa PepitoCeresa Pepito Posts: 2 Red Ribbon

    Great! I badly needed this one. I hope this will happen soon.

  • Syed RSyed R Posts: 71 Blue Ribbon

    The Segment would be pull everyone in not modified by Person XX or by the Eloqua system (whoever is setting the contact security labels).  Once we can use listeners for contact label security it would be pull everyone in who had a change in X, or X or X fields.  For this user case it will be well over 30 fields would we be using to set the CLS label. So we would need to track if over 30 different fields had a change so tracking who last modified the record might be more scalable for now.

    Hi Kristine,

    I am wondering if this feature was put in to Eloqua. I don't see it in production. Perhaps beta?

    Thank you,

    Syed

  • zylah.kniazzylah.kniaz Posts: 1 Red Ribbon

    This is absolutely crucial to our business.

  • Syed RSyed R Posts: 71 Blue Ribbon

    We have been anticipating this feature for a long time. Does Oracle Eloqua Product Team have any updates in this regard?

    Thanks!

  • John AlexanderJohn Alexander Posts: 72 Gold Badge

    I would like to know now just why, but by what mechanism was the contact modified?

    List of possible sources:

    • Manual entry
    • List upload
    • Form processing step
    • Update Rule
    • Match/Dedupe
    • Custom Object  contact field mapping
    • Custom Object record services - (CDO) update rules
    • App step (e.g. Contact Washing Machine)
    • API - (e.g. custom app or integration)
    • CRM Integration
    • ???

    it would be great to have this in the audit log.

  • It will be great if we can get the rest end point also to get this information. We can get all the user audit log report using this end point then.

  • DaveMooreDaveMoore Posts: 3

    This is a great idea. Very important to our business.

  • Mindrut SabinMindrut Sabin Posts: 8 Green Ribbon

    Very useful idea, mainly for troubleshooting.

  • Kristine Lubeck-OracleKristine Lubeck-Oracle Posts: 31 Employee

    We would also like to see created by too!

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