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Bring back label assignment entry/exit reports

loriwilson
loriwilson Posts: 6 Green Ribbon
edited Sep 3, 2020 11:35AM in Dream It

My idea: Bring back the Label Assignment Entry Report and Label Assignment Exit Report found on the CLS Label Assignment Canvas.

As an admin who uses label assignments for many different user groups, I use these reports at least every week, to troubleshoot label assignment issues for the system and my individual users. Not being able to see if/when contacts hit the canvas and how the exited is removing a major tool I use to self-serve. This means more calls to Oracle Support, longer wait times for my users' issues to be resolved and less transparency into my database.

I have heard that these reports were too cumbersome to load. Instead of taking away a clunky capability (and yet leaving the command in the menu ... ?!), Oracle could invest more into fixing this existing tool -- or at least leave it as-is, so the capabilities it does have is available.

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Comments

  • bsenig
    bsenig Posts: 6 Bronze Badge

    Absolutely agree. If the report doesn't work, don't leave the options in there. Glad I looked here, as I was about to open an SR asking why there are contacts flowing through my label assignment workflow, but no record of them in the entry report. This reporting is crucial to have for troubleshooting issues.