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Ability to see the path of a contact in Program Canvas

cvoldberg
cvoldberg Posts: 5 Blue Ribbon
edited Sep 9, 2020 1:19PM in Dream It

In Program Builder you can see the exact path/history a contact took in order to help troubleshoot issues.  This is not an option in Program Canvas.

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  • jessenobbe
    jessenobbe Posts: 5 Blue Ribbon

    You can do this. Go to the contact activity history and select Program Entry. From there you can drill into the rows. You can't drill into them from the overall activity list though.

    You can also do this for campaigns.

    If the system has more than 10k campaigns you will find issues with the path reporting on contacts.

  • mdebussc
    mdebussc Posts: 39 Bronze Badge

    You can do this. Go to the contact activity history and select Program Entry. From there you can drill into the rows. You can't drill into them from the overall activity list though.

    You can also do this for campaigns.

    If the system has more than 10k campaigns you will find issues with the path reporting on contacts.

    wow, thanks.  Something new for me too and helps immensely!

  • cvoldberg
    cvoldberg Posts: 5 Blue Ribbon

    You can do this. Go to the contact activity history and select Program Entry. From there you can drill into the rows. You can't drill into them from the overall activity list though.

    You can also do this for campaigns.

    If the system has more than 10k campaigns you will find issues with the path reporting on contacts.

    This is great! Thank you for pointing this out.

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