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Introducing Eloqua's Sales Tools for Microsoft Outlook [August 2018]

Jeff Rothe-Oracle
Jeff Rothe-Oracle Posts: 15 Red Ribbon
edited Apr 29, 2022 6:27AM in Eloqua

Overview

We're excited to announce the arrival of Eloqua Sales Tools for Microsoft Outlook. Available August 20th, 2018, this brand new enhancement for the Oracle Eloqua Sales Enablement product portfolio enables sales teams to access rich buyer insights, relevant content and track emails sent to prospects without having to leave their email platform of choice.

Introducing Sales Tools for Microsoft Outlook

With the introduction of Oracle Eloqua Sales Tools for Microsoft Outlook, Sales users who leverage Outlook as their primary tool to interact with key prospects on a day-to-day basis will have the ability to gain rich insight in cross-channel buyer behaviour, and access to marketing approved email templates without having to leave their Email platform of choice. Oracle Eloqua Sales Tools for Microsoft Outlook provides users with easy access to both Profiler and Engage straight through Outlook's Email composer, and comes packaged with the same set of capabilities as the native Web and Mobile versions of the Oracle Eloqua Profiler and Engage. This provides a seamless, and consistent experience for Sales users that work across a range platforms and devices.


Similar as to the
Sales Tools Plugin for Google Chrome, Oracle Eloqua Sales Tools for Microsoft Outlook will be provided free of charge through the Oracle Cloud Marketplace to all Eloqua Engage customers. Customers will need to have the appropriate amount of active Engage licenses available in order to use the plugin. The use of Profiler within the Outlook Plugin is supported but optional with an active Profiler License.

MiniOutlookGIF.gif

See It In Action

FAQ

For a more expansive list of frequently asked questions including a feature comparison, visit the Sales Tools for Microsoft Outlook FAQ page on the documentation center.


Q: What license do I need to access the Sales Tools for Microsoft Outlook plugin?

A: Sales users require, at a minimum, the Oracle Eloqua Engage license. To have access to Profiler inside the Outlook plugin, Sales users will also need the Profiler license.

Q: Are there any additional costs to use the Sales Tools for Microsoft Outlook plugin?

A: No, the Outlook plugin will be provided free of charge for Oracle Eloqua Engage customers. 

Q: What Microsoft Outlook versions will be supported?

A: Microsoft Outlook 2010, 2013, and 2016 (32 and 64 bit) are supported on Windows 7, 8.1, and 10 (32 and 64 bit).

Q: Are emails sent through Outlook or Eloqua (Engage)?

A: Emails are sent through Outlook, and calls Eloqua so that emails are created and visualized in Engage for Sales Users to review and track. An email activity is created for each recipient.

Q: Do Emails sent through Outlook appear in Engage?

A: Yes, emails sent from Outlook that are tracked with the Outlook plugin, will appear inside the sent list in Engage

Q: How do users get started using Microsoft Outlook plugin?

A: Users with a license of Engage will be able to download a file and install it on their local machine.  For customers looking to deploy to large volumes of users, the plugin also comes with administrative capabilities for IT teams to deploy at scale.

Q: Is the plugin localized?

A: Yes, it is localized into the same languages that are supported by the Sales Tools suite.  See Languages on the Eloqua help center for a list of those languages.

Q: How many tracked emails can users send at a time?

A: Users are limited to 100 tracked emails that can be sent at one time.

Q: What support is available for email templates?

A: Email templates can be accessed by users from within the add-in, and can be found by email group or through a general search.  Outlook does not support locked regions within an email.  When users insert an email template, all sections of the template will be editable.  Customers should start to audit their existing templates and plan accordingly.

Post edited by OIT Integration User on

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