Oracle Responsys Update Resource Center

Amanda Onate-Oracle · Nov 13, 2015 5:30PM

Welcome to the Release Center for Oracle Responsys. Here you will find information about recent and upcoming releases for Responsys. Bookmark this page and check back often for updates.

Upcoming Oracle Responsys Updates

All dates are subject to change.

(All Responsys updates are conducted without disruption to service, meaning no downtime)

21D Update

POD	Planned Dates
i2	October 6-10, 2021
i5	September 29-October 3, 2021
i8	October 6-10, 2021
i9	September 22-26, 2021
All OCI Pods	September 20-21, 2021

For more information about CX Audience, please join the CX Audience Insiders.

Learn about new features and changes in recent updates of Oracle Responsys at the Release Readiness site here: https://www.oracle.com/webfolder/technetwork/tutorials/tutorial/cloud/responsys/responsys-nfs.htm

Feature Availability Programs

Learn about additional features and functionality that are available upon request for Oracle Responsys.

Oracle Responsys Feature Availability Listing

KlausBJ · Aug 25, 2016 4:45AM

Hi Oracle

Do you expect the 6.30 and 6.31 releases will require downtime with a schedule and time frame more or less the same as for 6.29?

Amanda Onate-Oracle · Aug 25, 2016 1:25PM

Hi Oracle
Do you expect the 6.30 and 6.31 releases will require downtime with a schedule and time frame more or less the same as for 6.29?

Hi Klaus,

The 6.30 release will be a rolling upgrade, meaning we don't anticipate any downtime. The 6.31 release will require downtime. The pods will be down for a period of time similar to the way it worked for the 6.29 release.

- Amanda

KlausBJ · Aug 30, 2016 6:52AM

Hi Klaus,
The 6.30 release will be a rolling upgrade, meaning we don't anticipate any downtime. The 6.31 release will require downtime. The pods will be down for a period of time similar to the way it worked for the 6.29 release.
- Amanda

Hi Amandae

Thanks a lot. This helps my planning.

KlausBJ · Sep 16, 2016 3:02PM

Hi Klaus,
The 6.30 release will be a rolling upgrade, meaning we don't anticipate any downtime. The 6.31 release will require downtime. The pods will be down for a period of time similar to the way it worked for the 6.29 release.
- Amanda

Hi Amanda

I just received a mail about maintenance downtime. Where can I follow scheduling of maintenance? I thought there was no more downtime this year ...

----

Maintenance Details

For details regarding potential impacts to your environment during the upcoming maintenance, go here.

Start Time:

Saturday, September 24, 2016 , 22:00 UTC

Estimated End Time:

Sunday, September 25, 2016, 08:00 UTC

Environment: Interact 5

Service: Responsys

----

Adrian Chang-Oracle · Sep 16, 2016 3:07PM

Hi Amanda
I just received a mail about maintenance downtime. Where can I follow scheduling of maintenance? I thought there was no more downtime this year ...
----
Maintenance Details
For details regarding potential impacts to your environment during the upcoming maintenance, go here.
Start Time:
Saturday, September 24, 2016 , 22:00 UTC
Estimated End Time:
Sunday, September 25, 2016, 08:00 UTC

Environment: Interact 5
Service: Responsys
----

Hi @KlausBJ - ... you can follow the blog here.This video will ensure you're in a position to follow the content.

Cheers!

Adrian

KlausBJ · Sep 19, 2016 7:19AM

Hi @KlausBJ - ... you can follow the blog here.This video will ensure you're in a position to follow the content.
Cheers!
Adrian

Thanks, Adrian. I got that. Seems that I did not follow on email and that's why I did not receive the notification. Still, I think it's very short notice with downtime, since it's posted on 16/9, and the downtime is 24/9. Is that the normal notification window?

It seems though that it's not possible to comment here:

https://community.oracle.com/community/topliners/responsys-interact-5-system-status/blog/2016/09/16/scheduled-maintenanc…

Is that true?

Amanda Onate-Oracle · Sep 19, 2016 1:39PM

Thanks, Adrian. I got that. Seems that I did not follow on email and that's why I did not receive the notification. Still, I think it's very short notice with downtime, since it's posted on 16/9, and the downtime is 24/9. Is that the normal notification window?
It seems though that it's not possible to comment here:

https://community.oracle.com/community/topliners/responsys-interact-5-system-status/blog/2016/09/16/scheduled-maintenanc…

Is that true?

Hi Klaus,

There is a plan to begin adding the scheduled downtime dates to Responsys Insiders. We will be launching the page within the week. However, please note that the September 24th downtime is the last scheduled downtime for 2016. Dates for 2017 will not be available for a few months.

It does appear that commenting has not been enabled on the System Status blog. We'll look into this and will attempt to enable.

Best,
Amanda

James Thornton-Granville-Oracle · Jan 30, 2017 4:48AM

Hi team,

Do you know when we should expect to receive release notes / information for the 6.31 release?

Clients need as much time as possible to understand and manage changes and we only have 11 days before the release.

Thanks,

James.

Amanda Onate-Oracle · Jan 30, 2017 1:24PM

Hi team,
Do you know when we should expect to receive release notes / information for the 6.31 release?
Clients need as much time as possible to understand and manage changes and we only have 11 days before the release.
Thanks,
James.

Hi James,

Release notes will be published on Friday, February 10th.

Thanks,

Amanda

IngoES · Feb 15, 2017 10:18AM

Hi James,
Release notes will be published on Friday, February 10th.
Thanks,
Amanda

Hi,

it's Feb 15th, but the release notes have not been published yet, or at least I can't find them anywhere?

Best, Ingo

Shane #1-Oracle · Feb 15, 2017 2:45PM

Hello,

What time is the downtime scheduled for on the 25th?

Are clicks / opens / landing pages impacted during the downtime?

Thank you,

Shane

Amanda Onate-Oracle · Feb 15, 2017 4:21PM

Hi,
it's Feb 15th, but the release notes have not been published yet, or at least I can't find them anywhere?
Best, Ingo

Hi Ingo,

Due to the release being pushed out until February 25th, the Release New (What's New doc) has also been delayed until February 24th. We'll post it to Topliners as soon as it goes live on the 24th.

In the meantime, we have some resources that may assist with introducing you to the features in the upcoming release:

Thanks for your patience.

Best,
Amanda

Amanda Onate-Oracle · Feb 15, 2017 4:26PM

Hello,
What time is the downtime scheduled for on the 25th?
Are clicks / opens / landing pages impacted during the downtime?
Thank you,
Shane

Hi Shane,

Downtime on the Feb 25th for I2 and March 11 for I5 are both scheduled to occur from 5pm to 11pm Pacific Time.

Clicks and opens will be queued up and will appear in reporting following downtime.

Landing pages will be affected during downtime in that they will be in accessible during this period of time.

Thanks,

Amanda

dorinec · Feb 15, 2017 6:10PM

Hi Shane,
Downtime on the Feb 25th for I2 and March 11 for I5 are both scheduled to occur from 5pm to 11pm Pacific Time.
Clicks and opens will be queued up and will appear in reporting following downtime.
Landing pages will be affected during downtime in that they will be in accessible during this period of time.
Thanks,
Amanda

Hi,

Will this affect API calls?

Thanks,

Dorine

Shane #1-Oracle · Feb 15, 2017 8:21PM

Hi Shane,
Downtime on the Feb 25th for I2 and March 11 for I5 are both scheduled to occur from 5pm to 11pm Pacific Time.
Clicks and opens will be queued up and will appear in reporting following downtime.
Landing pages will be affected during downtime in that they will be in accessible during this period of time.
Thanks,
Amanda

Thanks Amanda!

One more question for the clicks, will they be redirected properly to various non Responsys hosted pages?

Ganesh Chilagani · Feb 15, 2017 11:41PM

Hi All,

I just wonder that Responsys stop showing the downtime alerts on the Interact Home Page? I can't see any announcements from past few releases with New UI

Kara Sheil · Feb 27, 2017 2:07PM

From the campaign list view, it seems the link to view live stats has been removed and you have to click into the campaign and scroll to get to the link. Was this intentional or an oversight with the new design? The extra clicks add up over time. Overall, the changes are very nice though. Thanks!

KlausBJ · Mar 3, 2017 7:51AM

Hi again

Where do I find the exact downtime on Interact5 Saturday 11/3 - I think I saw somewhere it's from 02:00 to 09:00 CET (Denmark). Can you confirm or lead me to the page that states the downtime period? I thought I could find it here ...

Adrian Chang-Oracle · Mar 3, 2017 6:20PM

@KlausBJ This should tell you what system status blog you should follow

Amanda Onate-Oracle · Mar 7, 2017 1:54AM

Thanks Amanda!
One more question for the clicks, will they be redirected properly to various non Responsys hosted pages?

Hi Shane,

Sorry for the delayed response. Yes, clicks should be directed appropriately to non-Responsys hosted pages during downtime. The reporting for these clicks will just be queued instead of showing up in reporting during the maintenance.

Thanks,
Amanda

Amanda Onate-Oracle · Mar 7, 2017 1:55AM

Hi,
Will this affect API calls?
Thanks,
Dorine

Hi Dorine,

Apologies for the delay. Yes, during downtime, API calls will be affected as well.

Thanks,

Amanda

James Thornton-Granville-Oracle · Mar 10, 2017 10:37AM

Hi,

Can you confirm expected downtime in GMT for the Interact 5 6.31 release this weekend?

Thanks,

James.

Amanda Onate-Oracle · Mar 10, 2017 2:29PM

Hi,

Can you confirm expected downtime in GMT for the Interact 5 6.31 release this weekend?
Thanks,
James.

Hi James,

The customer email indicates that downtime will occur from 1:00am to 7:00am UTC on Sunday, March 12, 2017. Based on a time conversion calculator, it looks like it will be the same time in GMT, but you may want to confirm.

Thanks,

Amanda

James Thornton-Granville-Oracle · Aug 3, 2017 9:49AM

Hi James,
The customer email indicates that downtime will occur from 1:00am to 7:00am UTC on Sunday, March 12, 2017. Based on a time conversion calculator, it looks like it will be the same time in GMT, but you may want to confirm.
Thanks,
Amanda

Thanks Amanda, do you have an ETA on when we should expect info on the release that can be shared with clients for 6.33?

Amanda Onate-Oracle · Aug 3, 2017 4:02PM

Thanks Amanda, do you have an ETA on when we should expect info on the release that can be shared with clients for 6.33?

Hi James,

The What's New document (aka Release Notes) is always posted on the first day of the release (or the Friday before if the release falls on a Saturday). So, in the case of 6.33, What's New will be posted to Topliners on 8/18. The Feature Availability Listing for 6.33 is planned for publishing next week. Customer webinar is scheduled for September 6. Training videos should be available within the next week or so.

Thanks,
Amanda

achristopher · Dec 12, 2017 11:53AM

Hi all!

Quick question - what is the difference between the Interact 2 and Interact 5 environments?

Thanks!

Kara Sheil · Dec 12, 2017 3:24PM

What are the release dates for 2018? Are they known yet? Thanks!

Amanda Onate-Oracle · Dec 12, 2017 3:57PM

What are the release dates for 2018? Are they known yet? Thanks!

Hi Kara,

I've just posted the planned dates for the New Year to this page.

Thanks,

Amanda

Kara Sheil · Dec 12, 2017 5:06PM

Hi Kara,
I've just posted the planned dates for the New Year to this page.
Thanks,
Amanda

Thanks! What is the approximate timing for the posting of what will be in the release? Want to make sure we stay on top of what's going on.

Amanda Onate-Oracle · Dec 12, 2017 5:25PM

Thanks! What is the approximate timing for the posting of what will be in the release? Want to make sure we stay on top of what's going on.

The What's New document will be available on January 19th. Training videos are scheduled to become available around the same time.

Best,
Amanda

Categories

Oracle Responsys Update Resource Center

Comments