- 3,675,632 Users
- 11,602 Discussions
- 18,529 Comments
What happens when I insert a contact in a MS campaign, if he's already in it?
Ok, so say I have the following situation, see image. I send an invitation email to some event via a multistep campaign. After the email, contacts are kept on the canvas to check if they opened or responded (if not they get followup emails).
In the first email is a link to a landing page with a form. Submitting the form has a processing step that adds the contact to the same canvas, but in another step/path. In this case, the other path is intended to send event reminders closer to the event date.
My question: is it possible to do it like this? Will the form submit move the contact from the path on the left to the path on the right? Or will the insertion fail because the contact is already in this campaign?