Unplanned System Issue | US Production | Status: Resolved

Ade Coker-Oracle

Environment: US Production

Start time: December 18, 2020 3:43pm EST

End time: December 18, 2020 4:34pm EST

Services Impacted: Control Center, Widget, User APIs

Update 3 (12/18/2020 4:34pm ET): Your cloud service is now fully restored and operational. Again, we apologize for any inconvenience this may have caused.

Update 2 (12/18/2020 4:30pm ET): The platform is currently recovering and our team is continuing to monitor stability. Again, we apologize for any inconvenience this has caused.

Update 1 (12/18/2020 3:43pm ET): Your cloud service is temporarily experiencing sub-optimal performance. Rest assured we are focused on resolving the issue as quickly as possible and will continue to provide regular status updates. We remain committed to your success and apologize for any inconvenience this may cause.