Unplanned System Issue | US Production | Status: Resolved

Natalia Yenina-Oracle

Environment: US Production

Start time: 01/28/2021 12:28pm EST

End time:  01/28/2021 2:09pm EST

Services Impacted: Widgets, APIs, Control Center

Update 5 (01/28/2021 2:37pm): Your cloud service is now fully restored and operational. Again, we apologize for any inconvenience this may have caused.

Update 4 (01/28/2021 2:17pm):  Cloud services are back online and we are continuing to monitor the platform.

Update 3 (01/28/2021 1:48pm):  Cloud services are continuing to experience sub-optimal performance. Our engineering team is currently investigating to restore optimal performance ASAP. Again, we apologize for any inconvenience this is causing.

Update 2 (01/28/2021 1:05pm):  We are continuing to investigate the issue and are working to resolve it as quickly as possible. We apologize for any inconvenience this is causing.

Update 1: Your cloud service is temporarily experiencing sub-optimal performance.  Rest assured we are focused on resolving the issue as quickly as possible and will continue to provide regular status updates. We remain committed to your success and apologize for any inconvenience this may cause.