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Why does Eloqua strip off preview text from a plain-text email?

Why does Eloqua strip off preview text from a plain-text email? The preview text is fed into an email via email settings, so it should be retained in the plain-text email even after stripping off any HTML formatting. Appreciate any insights into this. Thanks!

Answers

  • jessenobbe
    jessenobbe Posts: 28 Bronze Badge

    Maybe someone from Oracle can weigh in on this but... Preview text is inserted at the very beginning and visually hidden in HTML emails. If it were not removed from plain text emails this may lead to a strange experience for the recipient who is more than likely unaware of how preview text is handled.